All Core 4 Packages come with a built-in Email/Limited Support Plan providing for 1 monthly email to your Accounting Team with your questions. You can feel free to bullet point as many questions as you like, we simply ask you to keep to 1 monthly email. Messaging from our Customer Portal is unlimited!
NOTE Please, do not copy multiple Team members on your emails.
Our entire Team sees all of your emails in our workflow software.
Send your email to one person on our Team and we'll make sure the appropriate manager responds!
If you want phone calls and/or Zooms, consider our Unlimited Support Add-On. Our fee is $60/month for a one year minimum.
Our regular communications schedule
- Monthly Owner Emails are sent on the 1st of every month
- these include important information about your account, our pre-Scheduled Calendar of Services, deadlines, customer hours, and consultative tips
- these include important information about your account, our pre-Scheduled Calendar of Services, deadlines, customer hours, and consultative tips
- 24 Hour Small Business Support Center
- we are constantly added & updating hundreds of commonly asked questions with simplified answers SingletrackAccounting.com/support
- we are constantly added & updating hundreds of commonly asked questions with simplified answers SingletrackAccounting.com/support
- Monthly Bookkeeping reports are sent on the last day of every month
- we send these for your review after every month's bookkeeping is complete
How do I read my Bookkeeping Reports?
- we send these for your review after every month's bookkeeping is complete
- "Client Requests" as needed/Action to take
- we use an accounting workflow app to send 'Client Requests" when there is action for you to take!
- we use an accounting workflow app to send 'Client Requests" when there is action for you to take!
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